Managing communication, knowledge and information Essay

Managing communication, knowledge and information - Essay Example This paper seeks to establish an understanding of the meaning of communication, information and knowledge management, and show how these three aspects can be improved within an organization, including the integration of Information Technology systems to hasten company’s operations. In details, this paper will look at communication process, internal and external sources of knowledge and how managers can improve the communication process as well as communication skills. In addition, the role played by various stakeholders in ensuring effective communication is explained. Lastly, it also covers how IT systems can be used for collecting, analyzing, storing, disseminating and providing access to knowledge and information. Discussion Communication management Communication is the process of transmitting a message from a sender to a receiver in a comprehensible manner. It can also be the process of sharing thoughts, ideas, and feelings with others while making sure that those thoughts , feelings and ideas are well understood by the people concerned. Communication is all about speaking, listening as well as observing. Effective communication is crucial in the business world and personal life too. Since communication accounts for the difference between success and failure in many businesses and that it is critical to the successful operation of modern organizations, effective communication is an absolute must. Moreover, every person in an organization needs to understand the principals of effective communication. Companies everywhere are working towards the realization of Total Quality Management (TQM) and effective communication, and the manner in which individuals perceive and converse with each other in the workplace is crucial. Poor communication reduces quality, weakens productivity, and later leads to anger as well as lack of trust among stakeholders in an organization, and therefore, communication process is the guide towards the realization of effective com munication. In communication process, the passing of information from the sender to the receiver takes place, and individual who follow the process have the opportunity to become more productive. Communication process within an organization is usually determined by the nature of the organizational structure. Communication process is made up of four key components, which is encoding, the medium of transmission, decoding and feedback. The communication process begins with the sender who can be an individual, group or organization that initiates communication and ends with the receiver. The sender‘s attitude, experience, knowledge, skills experience, perceptions and culture have an influence on the message. Therefore, the sender is usually responsible for the success of the message, and the written words, spoken words and non-verbal language selected are paramount in ensuring the receiver interprets the message intended (Burnett & Dollar 1989). The encoding process is the first s tep in the communication process. A sender must encode, which means translating information into a message that represents ideas and concepts usually in the form of symbols, and it becomes a coded message which will now be communicated. The

Haier in the Global Business Environment Assignment

Haier in the Global Business Environment - Assignment Example This study outlines that the company i.e. Haier is one of the most renowned names in the global industry of electronics. The company has developed an appreciative image for itself within the industry owing to its innovative approach and product diversification along with the deliverance of quality products and services both in the Chinese and global market. It has been learnt that in the initial stages of its operations, the operations of the business was largely concentrated on the Chinese market due to the aspect that it has experienced immense growth in the same during its course of operations. The company started operations in the year 1984 with taking over of a defunct refrigerator factory by the CEO of the company. In the initial phase, the company was only involved in manufacturing of refrigerator and had to face stiff competition from the present players. However, somehow the company was able to sustain due to the quality and efficiency of its products, which were quite high as compared to the products and services of the competitors. The company was able to meet the demands and preferences of the customers to a considerable extent. This has consequently resulted positively for the overall business as Haier was able to reach a profit of 1 million RMB in the second year of its operations in China, which is quite commendable to say the least. This has paved the way for the company to expand the business in unexplored markets of China and in the global electronic market sector. Though the company was reluctant for business expansion in the initial phases owing to the aspect that it wanted to focus on quality of the products, but in the later stages, the company extended its operations in the global market segments. As a result of this particular approach, the company was able to reach a revenue figure of more than 400 million RMB in the next ten year of its operations in China.